Branch Manager - Sales - Bank

The Branch Manager is responsible for managing the overall branch operations, driving business growth, ensuring customer satisfaction, maintaining regulatory compliance, and leading the branch team to achieve business and profitability targets.

Key Responsibilities:

Business Development:

- Drive branch liabilities, assets, third-party products, and fee income.

- Achieve CASA, Retail Assets, Insurance, Investments, and Cross-sell targets.

- Acquire new-to-bank customers through local market initiatives and relationship building.

- Increase branch profitability and business productivity.

Team Management:

- Lead, coach, and motivate the branch team to achieve individual and branch goals.

- Monitor team performance through regular reviews and training.

- Ensure high employee engagement and productivity.

Customer Relationship Management:

- Build and maintain strong relationships with key customers.

- Resolve customer complaints promptly and ensure superior service standards.

- Enhance customer retention and deepen existing relationships.

Operations & Compliance:

- Oversee daily branch operations and ensure adherence to RBI guidelines and bank policies.

- Ensure timely completion of operational audits and regulatory compliance.

- Monitor cash management, KYC/AML compliance, account opening, and transaction monitoring.

- Ensure zero operational lapses and effective risk management.