Branch Manager - Retail Banking

The incumbent will be responsible for managing branch and achieving sustainable growth of business, ensure ethical and good quality service to customers while ensuring regular growth in all parameters, ensure that branch achieves excellence in inclusive banking. The position will also be responsible for growing the asset and liability business of the branch.

Responsibilities:

- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

- Assess local market conditions and identify current and prospective sales opportunities

- Develop forecasts, financial objectives and business plans

- Meet goals and metrics

- Manage budget and allocate funds appropriately

- Bring out the best of branchs personnel by providing training, coaching, development and motivation

- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

- Address customer and employee satisfaction issues promptly

Requirements:

- Proven branch management experience

- Sufficient knowledge of modern management techniques and best practices

- Ability to meet sales targets and production goals

- Familiarity with industrys rules and regulations

- Excellent organizational skills

- Results driven and customer focused

- Leadership and human resources management skills