This is a German MNC freight forwarding and logistics company with strong global presence in air freight, sea freight, customs clearance, and supply chain solutions.

Role : Branch Manager

Location : Gurgaon & Pune.

CTC : 25 to 30 LPA.

Total Exp : 12+ Years in Freight Forwarding Ocean Export/Import.

Strategic Business Development :

- Active sales development of top branch customers, as well as perform sales activities on silver/gold/platinum pipelines.

- Continuously analyse competitor activities and local industry trends and attend local industry-related functions.

- Develop business plan for the branch in conjunction with the team and provide prepared information for investment decisions to management.

- Positively contribute towards global company initiatives, support implementation and lead required change management initiatives.

Management of staff :

- Plan and steer resources and capacities efficiently and in line with business development and requirements and hire new staff in line with the company HR procedures.

- Delegate tasks and authorities appropriately and ensure an organizational structure within the team that allows efficient communication and decision-making.

- Inform staff appropriately and transparently regarding branch and company strategy and policy.

- Provide guidance to staff with regard to performance expected and establish smart targets and key performance indicators in line with the branch and company strategy.

- Conduct regular performance reviews in order to evaluate performance and results, recognize strengths and weaknesses among staff members and initiate training measures to support skills development in consultation with HR.

- Support staff to maintain a healthy work-life-balance.

- Coach and mentor potential/future talent within the branch team and plan succession within the branch in consultation with HR.

- Take disciplinary actions in consultation with HR.

- Promote cross-functional cooperation and information flow with other business units.

- Ensure operational excellence of the branch and customer retention.

- Implement the defined operative procedures and standards incl. data quality standards and system usage and monitor work flows to ensure accurate operational processes.

- Drive a customer service culture, ensuring clients enquiries or queries are responded to in a timely and appropriate manner and initiate actions to ensure that service levels are delivered as promised to the customer.

- Implement the global/national procurement strategies locally and manage local procurement if applicable in consultation with national product & procurement.

- Identify weaknesses and implement measures for process improvements.

- Liaise with suppliers and overseas offices/ agents in order to ensure customer satisfaction.