Position: Branch Manager

Division: Business Travel

Location: Bengaluru

No. of Relevant Experience: 12 - 15 Years

Role Description:

We are seeking a seasoned and dynamic Branch Manager to lead Bengaluru operations. This is a strategic leadership role responsible for driving business growth, operational excellence, and profitability for the Business Travel division.

The incumbent will act as a catalyst in expanding market share, strengthening client relationships, and implementing best-in-class travel management practices to achieve sustained business success.

Key Responsibilities:

1. Business Growth & Market Leadership:

- Drive top-line revenue growth and expand company's market share in the Bengaluru region

- Develop and execute strategic plans aligned with organizational growth objectives

- Identify and capitalize on new business opportunities, especially within the corporate segment

- Lead initiatives to acquire new corporate clients and expand MICE business opportunities

2. Financial Ownership:

- Manage end-to-end Profit & Loss (P&L) responsibility for the branch

- Deliver annual budgets and ensure adherence to profitability targets

- Monitor costs, margins, and financial performance metrics

- Ensure timely collection of receivables in line with company norms

3. Operational Excellence:

- Oversee branch operations to ensure service delivery excellence and efficiency

- Maintain high standards of process quality and ensure adherence to company policies and all statutory/regulatory requirements

- Continuously improve operational workflows and productivity

4. Customer & Relationship Management:

- Strengthen relationships with existing corporate clients and ensure high retention

- Deliver exceptional customer service and value-added solutions

- Build long-term partnerships with clients, vendors, and key stakeholders

5. Team Leadership & Development:

- Lead, mentor, and manage cross-functional teams and enable teams with market intelligence, customer insights, and competitive updates

- Foster a high-performance culture focused on accountability and results

Key Deliverables:

- Enhanced operational efficiency with consistent quality standards

- Increased market share for company in Bengaluru

- Strong revenue growth aligned with profitability goals

- Improved customer satisfaction, retention, and business outcomes

Core Competencies:

- Deep understanding of the Business Travel industry

- Proven ability to deliver aggressive revenue and profitability targets

- Strong knowledge of corporate customer behaviour and market dynamics

- Expertise in GDS systems, travel products, and industry trends

- Excellent communication and stakeholder management skills

- Strong leadership, people management, and operational capabilities

- Analytical mindset with strong business acumen

Educational Qualifications:

- MBA (Preferred)

- Graduate or Diploma in Travel & Tourism

Experience:

- Minimum 12 - 15 years of experience in the travel industry, of which 4 - 5 years should be as Branch Manager in one of the reputed TMCs with a stellar track record of success to his / her credit.