Branch Manager - Broking

Urgent Hiring For a leading Broking Firm

Job Description For Branch Manager

Key Responsibilities:

- Monitor brokerage of the branch/dealer.

- Monitors Customer calling/trading.

- Monitoring income from other product.

- New addition of customer.

- Identify certified candidates suitable for hiring.

- Coordinate with recruitment team for speedy on boarding.

- Handholding the team for better performance.

- Align team members with the process and norms of the company.

- Counseling & motivating the team members.

- Conduct team meetings to understand their work experience and offer resolution.

- Activation/Managing of the customer in the branch.

- Resolving customer concerns.

- Ensuring customer satisfaction across all levels.

- Update top customers of all branches of event/market movements.

- Coordinating with research team for advice/review of portfolio for top customers on regular basis.

- Relationship Managers for maintaining and building the relationship.

- Manage a team of Relationship Managers.

- Grooming employees to take up larger roles.

- Conduct regular and refresher training of all products for the team.