Branch Manager - BFSI

Job Summary:

- We are looking for a results-oriented and dynamic Branch Manager to lead and manage the daily operations of our branch.

- The ideal candidate will be responsible for driving sales, ensuring excellent customer service, managing staff performance, maintaining compliance, and ensuring the overall profitability and efficiency of the branch.

Key Responsibilities:

- Oversee all branch operations, including sales, customer service, administration, and staff supervision

- Develop and implement strategies to achieve branch targets and grow the customer base

- Manage and motivate the branch team to deliver high performance and service standards

- Monitor branch performance metrics, prepare reports, and present to senior management

- Ensure compliance with company policies, procedures, and regulatory requirements

- Handle key customer relationships and resolve complex service issues

- Monitor inventory, cash flow, and operational costs (if applicable)

- Recruit, train, and develop branch staff, fostering a positive and productive work environment

- Implement local marketing initiatives and community outreach to promote the branch

- Ensure the safety and security of staff, assets, and branch premises

Qualifications:

- Bachelor's degree in Business, Management, Finance, or a related field (MBA is a plus)

- 4+ years of experience in branch or operations management, with leadership responsibilities

- Proven ability to lead teams and meet or exceed sales and operational targets

- Excellent communication, leadership, and customer service skills

- Proficiency in MS Office and familiarity with CRM or branch management systems\