Branch Manager - Bank

Job Summary:

- We are seeking a dynamic, results-driven Branch Manager to lead and manage the operations of our bank branch.

- The Branch Manager will be responsible for achieving financial performance targets, delivering superior customer service, managing compliance and risk, and leading a high-performing team.

- This leadership role demands a strategic thinker who can balance business growth with operational excellence, while maintaining strong relationships with customers and the community.

Key Responsibilities:

- Branch Operations & Compliance

- Oversee daily operations of the branch, ensuring efficiency, security, and adherence to all internal and regulatory policies.

- Ensure that operational processes and controls are followed in line with RBI guidelines, KYC/AML standards, and bank policies.

- Maintain accuracy in financial transactions, cash handling, and document management.

- Team Leadership & Human Resources

- Supervise, mentor, and manage branch staff including customer service executives, tellers, relationship managers, and back-office support.

- Conduct staff training, goal-setting, performance reviews, and skill development programs.

- Foster a customer-centric culture focused on service excellence and employee motivation.

- Sales & Business Development

- Drive branch revenue and profitability through retail banking products such as savings/current accounts, personal loans, insurance, mutual funds, and fixed deposits.

- Set and achieve monthly/quarterly sales targets for the team.

- Identify cross-selling and upselling opportunities through data analysis and customer profiling.

- Customer Relationship Management

- Act as the face of the branch, ensuring high levels of customer satisfaction and retention.

- Resolve customer complaints, handle escalations, and ensure prompt redressal of grievances.

- Conduct regular customer engagement activities and outreach programs in the local community.

- Financial Oversight & Reporting

- Monitor branch profitability and cost control measures.

- Prepare and submit regular reports on branch performance, risk, customer engagement, and team performance to senior management.

- Assist in audits and ensure readiness for internal and external inspections.

Required Qualifications:

- Degree in Finance, Accounting, Business Administration, or a related field (Master's degree preferred).

- Minimum of 3-5 years of experience in retail banking or financial services, with at least 2 years in a supervisory or managerial capacity.

- Proven track record in sales target achievement, team leadership, and customer service delivery