Branch Manager - Bank

Description:

Key Responsibilities:

Sales and Service Objectives

- Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)

- Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.

- Lead revenue generation and profitable growth by focusing on:

- Improved deposit mix comprising Current and Savings accounts

- Waiver Tracking and Management

- Non-funds based income

- Ensure costs are managed within budgets

- Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.

- Provide support for new product launches, and champion new sales initiatives

- Collaborate with Segment to facilitate up- streaming of customers

- Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints

- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service

- Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking

- Ensure PFM, teller and service managers productivity are at optimum levels

- He/She is aware of banks Mis-selling & Sales Policies and ensure adherence all the times.

Operations and Compliance

- Ensure satisfactory ratings in all internal/external audits conducted at the branch

- Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated

- Ensure timely and accurate submission of all returns both internal and statutory for sales and service

- Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars

Change Management

- Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration

People Management

- Drive And Embed A Strong Performance Culture Through Inspiring, Motivating And Rigorous Performance Management Discipline. Develop And Build Talents Within Branch Through Optimal Resourcing, Capacity Planning, Succession Planning And Engagements

- Achieve High Employee Engagement And Satisfaction. Retain Talent, Check Attrition

- Ensure That The Branch Is Operating At The Approved Headcount across all functions.

Segment Ownership

- Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)