Job Title: Branch Manager
Location: Navi Mumbai, Maharashtra
Experience Required: Minimum 7 Years in Bankin
Industry: Banking & Financial Services
Function: Retail Banking / Branch Banking
Employment Type: Full Time
Reporting To: Area Manager / Regional Head
About the Role:
We are looking for a seasoned, driven, and customer-focused Branch Manager to lead our Navi Mumbai branch. The role demands strong leadership, business acumen, and deep experience in retail banking to ensure profitability, compliance, and superior customer experience.
Key Responsibilities:
1. Business Development & Revenue Growth
- Drive the branch's revenue targets across CASA, Retail Assets (Home Loans, Personal Loans, LAP), Insurance, Investments (MFs, Demat), and Third-Party Products.
- Build and maintain strong client relationships to increase wallet share and customer retention.
- Identify local market opportunities and implement micro-marketing strategies to grow the business.
2. Team Leadership & Performance Management
- Lead a team of Relationship Managers, Service Officers, and front-line staff.
- Set clear performance goals and regularly review progress.
- Foster a high-performance culture with strong ethics and compliance adherence.
3. Customer Experience & Relationship Management
- Ensure the highest standards of customer service and satisfaction.
- Handle escalations and resolve grievances promptly.
- Promote a customer-first culture within the branch.
4. Operational Excellence & Risk Compliance
- Ensure smooth day-to-day operations and strict adherence to RBI guidelines, audit norms, and internal compliance policies.
- Manage branch audits, risk controls, and operational checks.
- Monitor key operational KPIs and implement corrective actions when required.
Required Skills & Competencies:
- Deep understanding of banking products and services
- Proven ability in sales, cross-sell, and upsell in a competitive environment
- Strong team management, leadership, and interpersonal skills
- Good knowledge of banking regulations, branch operations, and compliance
- Strong communication and negotiation skills
Eligibility Criteria:
Graduate/Postgraduate from a recognized university (MBA/CA preferred)
Minimum 7 years of relevant banking experience, preferably in a sales/branch management role
Strong track record of performance and achieving targets
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