Branch Manager

Branch Manager

Job Description:

- Lead and manage all aspects of branch operations, ensuring smooth daily functioning while complying with company policies and regulatory standards.

- Drive growth in CASA (Current Account & Savings Account), assets, and liability businesses to meet or exceed assigned targets.

- Lead, mentor, and motivate branch staff to achieve performance goals and foster a high-performance culture through training and development.

- Ensure superior customer service standards, drive customer acquisition, and handle customer escalations effectively.

- Strengthen relationships with key clients to ensure long-term customer loyalty.

- Ensure compliance with banking policies, audit standards, and regulatory requirements.

- Maintain risk management practices to minimize operational risks in the branch.

- Monitor branch productivity, identify improvement areas, and implement corrective actions to maintain service quality and operational efficiency.

Eligibility Criteria:

- 8-12 years of experience in retail banking, with at least 3-5 years in a branch management or senior leadership role (Branch Manager, Senior Branch Manager, AVP).

- Strong exposure to CASA, branch operations, and team management.

- Proven track record in achieving business targets, leading teams, and managing operational risks.

- In-depth knowledge of banking products, policies, and regulatory requirements.

- Excellent customer relationship management and conflict resolution skills.