Branch Manager

Branch Manager

Description:

1. Business Growth & Sales:

- Drive CASA, fee-based income & investment/cross sell to meet branch-specific liability targets.

- Identify and acquire new customers within the local catchment area.

- Cross-sell banking products such as insurance, investment and payment solutions.

- Develop and execute local marketing and business development initiatives.

2. Branch & Team Leadership:

- Build and lead a team of 4 to 5 Sales Managers and 2 to 3 Branch Support Staff.

- Guide, coach and motivate team members to achieve individual and branch goals

- Maintain a performance-oriented and customer-first culture at the branch.

3. Customer Relationship & Service Excellence:

- Ensure superior customer experience and prompt issue resolution

- Develop and manage relationships with key clients, including high-value accounts.

- Uphold Federal Banks brand reputation in the local market.

4. Operations, Risk & Compliance:

- Oversee day-to-day branch operations and ensure strict adherence to RBI and internal compliance norms (KYC/AML).

- Maintain branch hygiene, audit readiness, and risk management standards.