Branch Head - Lighting/Home Furnishings/Paints/Ceramics

Description:

Role Overview:

- Lead overall branch operations, sales performance, and profitability

- Drive business growth through effective team leadership, customer engagement, and operational excellence

- Strengthen B2B and B2C relationships in premium retail environments

Key Responsibilities:

- Oversee daily branch operations including sales floor management, inventory control, and visual merchandising

- Ensure adherence to display standards, stock availability, and showroom presentation

- Coordinate with warehouse and supply chain teams for procurement, delivery, and installations

- Ensure compliance with SOPs related to billing, security, logistics, and customer handling

- Lead, manage, and motivate sales executives, showroom staff, and support teams

- Conduct regular training on product knowledge, lighting solutions, and consultative selling

- Drive achievement of monthly, quarterly, and annual sales targets

- Develop and expand B2B and B2C business with designers, architects, contractors, builders, and walk-in customers

- Monitor customer experience and ensure high service quality standards

- Track sales metrics including footfall, conversion ratios, and customer demographics

- Manage branch P&L, budgeting, cost control, and profitability initiatives

- Prepare sales, operations, and performance reports for management review

Key Result Areas (KRAs):

- Achievement of branch revenue and profitability targets

- Improved conversion rates and customer engagement metrics

- Effective inventory management and reduced stock discrepancies

- High-performing and well-trained sales and operations teams

- Strong B2B account development and repeat business

- Consistent compliance with operational and brand standards

Required Experience & Qualifications:

- 5-9 years of experience in branch or showroom management

- Background in lighting, home furnishings, paints, ceramics, or premium retail

- Proven experience in managing sales teams and branch operations

Skill Sets:

- Strong sales, customer relationship, and negotiation skills

- Leadership capability to manage cross-functional retail teams

- Sound understanding of visual merchandising and showroom operations

- Analytical mindset with ability to interpret sales and customer data

- Proficiency in CRM and retail management systems

- Strategic planning and business development skills

- Excellent communication and interpersonal abilities

- Strong execution focus with ownership of branch performance