Branch Head - Bank

Primary Responsibility:

Branch Manager:

Branch Operations & Administration:

- Oversee daily functioning of the branch including sales, operations, lending, service, security, and compliance.

Sales & Business Development:

- Create and monitor annual/monthly sales plans.

- Conduct daily huddles, weekly reviews, and track team productivity.

- Ensure 3-product cross-sell per new customer in 90 days.

- Track business metrics (FDs, lockers, account closures, etc.)

- Monitor and guide branch team (BSMs, BOMs, JOs) regularly.

Customer Service:

- Visit 10 top customers weekly.

- Organize monthly customer events.

- Ensure lobby management and staff availability during peak hours.

- Promote first-contact resolution culture.

- Use internal tools to resolve queries efficiently.

Compliance & Risk Management:

- Daily/weekly/monthly checks (exception reports, registers, KYC, audit responses).

- Regular verification of cash, keys, assets, and compliance documents.

- Monitor fraud indicators and long-pending entries.

- Train staff on risk awareness and regulatory norms.

Branch Profitability:

- Grow CASA, FD, loan book, and third-party product sales.

- Optimize branch expenses.

- Activate relevant desks (e.g., loans, wealth) based on local potential.

Brand & Infrastructure Management:

- Daily inspection of signage, lobby, ATM area, staff appearance.

- Ensure functioning of IT equipment, ACs, and other infra.

- Maintain cleanliness and decor as per brand standards.