BPO Hiring/Recruitment Manager - Talent Acquisition

Responsibilities

- Assist in deploying strategic initiatives to achieve TA priorities and ensure closure of positions.

- Should have managed both Volume hiring & Vendor management

- Take ownership of end to end recruitment delivery process

- Lead and oversee day to day execution of hiring inclusive of hands on management of critical positions

- Conduct assurance audits to SLAs and quality targets are met

- Track, measure and achieve defined metrics specific to TA

- Work with hiring managers to understand job briefing regarding open requirements. Ability to handle escalations

- Identify improvements to processes for optimal service delivery.

- Responsible for day-to-day management of direct reports, their development and growth in the function

- Increase recruitment efficiency. Meet SLAs as per TAT

- Compliance to SLAs and meet quality targets

- Build sustainable relationship with internal stakeholders as seen through IVOC / stakeholder feedback

- On time and accurate tracking and publishing of key HR metrics

Process Improvement:

- People Engagement and Development - Retention, development and succession planning for own team

- Experienced in managing clients, teams and hiring Vendors for bulk /mass hiring

- Responsible for managing recruitment drives independently

- Strong negotiation and strategic thinking skills

- Ability to think innovatively for strategies to address open positions

- Guide and mentor team members through the entire external candidate process sourcing, screening

Qualification & Experience

- 8-12 years of recruitment experience in handling BPO/Volume/Frontline Requirements

- Excellent communication and interpersonal skills

- Minimum of 5 years experience in handling team of senior recruiters

- Should have managed stakeholders upto VP/SVP

- Experience working with ADC is good to have

- Experience working with market mapping and new client onboarding