BP - Specialist - Ethics & Compliance Concerns Management

Description:

Role Summary :

The Ethics & Compliance Liaison - Concerns Management Specialist supports the M&C Americas E&C program by coordinating and managing local concerns for the M&C Americas US business. This role focuses on high volume intake, triage, documentation, and trend analysis across Code categories including Bullying, Harassment & Discrimination (BHD), conflicts of interest, fraud, and other compliance areas. The role works closely with the M&C Americas Lead ECL, VP E&C and Engagement M&C Americas, Business Integrity, Legal, and PC&C to ensure concerns are handled confidentially, objectively, and in accordance with bps Code of Conduct.

Shift Time - 5.30 PM IST to 2.30 AM IST

Role responsibilities:

- Manage and document all concerns for M&C Americas US across BHD, fraud, conflicts and other Code area.

- Support high volume concerns operations (approx. 200 cases/month)

- Partner with Lead ECL, Business Integrity, Legal and PC&C on concern handling.

- Maintain confidentiality, independence, and accurate case documentation.

- Identify trends and emerging risks for proactive mitigation.

- Support awareness of bps Code of Conduct and non retaliation expectations

Knowledge, Skills & Experience:

- Bachelors degree in Business, Law, HR, or related field.

- Minimum 5 years of concerns management or E&C experience

- Strong communication and stakeholder management capability

- Ability to handle sensitive information with confidentiality and sound judgement

- Analytical skills to identify patterns and assess risk

Core Competencies:

- Experience in PC&C or similar high volume concerns environments.

- Working knowledge of concerns systems or case management tools