Bounteous - Partner Operations Specialist - Partner Acceleration Office

Partner Operations Specialist

Team: Partner Acceleration Office (PAO)

About the Role

The Partner Acceleration Office (PAO) is a strategic support team focused on enabling partner success. We are looking for a proactive Partner Operations Specialist who can support partners through operational workflows and identify opportunities to improve partner processes.

This role requires someone who can go beyond transactional ticket handling by applying critical thinking to resolve issues, streamline operations, and enhance the partner experience.

What You'll Do

- Own partner requests end-to-end, taking full ownership from intake to resolution, including coordinating with Sales, Finance, Legal, and Product, managing escalations, and ensuring issues are fully resolved.

- Drive process improvements by identifying recurring issues and supporting workflow enhancements or small automations to improve turnaround time.

- Manage and resolve partner tickets within SLAs, ensuring high accuracy and strong partner satisfaction

- Support operational workflows related to partner processes

- Investigate and resolve issues related to the partner portal, deal registrations, and quoting requests

- Create and process partner quotes

- Apply critical thinking when validating partner proof of performance reviews

- Collaborate cross-functionally with Sales, Finance, Legal, and Operations

- Identify recurring issues and recommend process improvements to improve partner experience and operational efficiency

- Document workflows and contribute to operational playbooks and SOPs

What We're Looking For

- 2-5+ years in Partner Operations, Sales Operations, Order Management, or similar operational roles

- Systems & reporting experience, including ServiceNow (or similar), Salesforce, and tools like Tableau or Excel to track SLAs and operational metrics.

- Strong communication skills, with the ability to work cross-functionally and clearly summarize insights for leadership.

- Experience supporting partners through partner portals, ticketing systems, and CRM platforms (Salesforce preferred)

- Strong analytical and problem-solving skills with the ability to investigate operational issues

- Experience managing tickets in SLA-driven support environments

- Excellent communication and stakeholder collaboration skills

- High attention to detail and strong operational discipline

- Experience with Quote-to-Cash (QTC) is a strong plus