Responsibilities : 1. Maintain a positive attitude while leading a team of 12+ or more service Associate's in an efficient and productive manner 2. Anticipate service associate needs using proper leadership techniques and proven problem-solving methods 3. Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry 4. Manage all external service providers and review yearly contracts as needed to be able to maximize profitability 5. Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions 6. Understand how to make changes to the company knowledge base to anticipate the needs of your team 7. Develop a standard operating procedure handbook and a marketable service catalog for customers 8. Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

Bangalore

Gurgaon/Gurugram

Bounce - Service Head 

Job Description for Bounce - Service Head  in Bounce in  Bangalore Gurgaon/Gurugram for (6-13) years of experience. Apply Now!