Bonhoeffer Machines Reviews by Employees

Position Overview: The Customer Relationship Manager will be responsible for: - Client Engagement: Serving as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. - Relationship Building: Developing and nurturing long-term relationships with clients to understand their needs and align our services accordingly. - Feedback Management: Collecting and analyzing client feedback to inform service improvements and innovations. - Cross-Functional Collaboration: Working closely with sales, marketing, and product development teams to ensure client expectations are met and exceeded. - Performance Monitoring: Tracking key performance indicators related to customer satisfaction and retention and implementing strategies for improvement. Qualifications: - Experience: Minimum of 2-5 years in customer relationship management or a related field, preferably with exposure to international markets. - Language Proficiency: Fluency in English; proficiency in additional languages such as Spanish or Portuguese is advantageous. - Technical Skills: Proficiency in CRM software and Microsoft Office Suite. - Communication Skills: Exceptional interpersonal and communication abilities. - Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and resolving issues. - Cultural Awareness: Understanding of diverse cultural norms and practices, especially pertaining to international clients. Benefits: - Competitive compensation package commensurate with experience. - Opportunity to work in a dynamic and collaborative environment. - Professional growth and development opportunities.

Gurgaon/Gurugram

Bonhoeffer Machines - Manager - Customer Relationship 

Job Description for Bonhoeffer Machines - Manager - Customer Relationship  in BONHOEFFER MACHINES PRIVATE LIMITED in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!