BOBCARD - Vice President/Assistant Vice President - Collections

Key highlights of the role are listed below (purely indicative and not limiting):

- Oversee the development an execution of debt collection strategies to maximize recovery and minimize delinquency.

- Ensure adherence to company policies and legal/regulatory requirements in all collection activities.

- Monitor and improve collections processes to optimize efficiency and reduce operational costs.

- Establish and track performance metrics (KPIs) to ensure collections targets are met.

- Use advanced analytical skills to evaluate collection data and identify trends, risks, and opportunities.

- Develop and implement strategies based on data insights to improve recovery rates and reduce bad debt.

- Continuously assess and refine collections strategies to align with business goals and financial performance.

- End-to-end ownership of the collections portfolio across different delinquency buckets (pre-NPA, NPA, write-offs).

- Monitor bucket-wise agency performance and take corrective actions for optimal efficiency.

- Drive collections agency performance metrics, ensuring optimal recoveries.

- Conduct periodic agency audits to ensure compliance with policies and regulations.

- Monitor adherence to customer protection laws, fair debt collection practices, and internal risk policies.

- Design and implement automation-driven collection strategies for improved efficiency.

- Enhance customer engagement strategies through digital collection initiatives (self-service portals, automated reminders, etc.).

- Develop and manage a robust MIS system to track collection performance, delinquency trends, and compliance metrics.

- Provide regular updates to senior leadership on portfolio health and recovery strategies.

- Analyse key performance indicators (KPIs) like roll rates, cure rates, and collection efficiency.

- Drive a customer-centric approach, ensuring minimal complaints and disputes in collection processes.

- Focus on cost optimization and deliver superior cost to collect ratios than the industry.

- Lead a high-performing collections team, ensuring training and upskilling of resources.

- Collaborate with Risk, Operations, Finance, and Customer Service teams to enhance collection strategies.

- Strengthen partnerships with external collection agencies, legal teams, and skip tracing vendors.

- Ensure all collection activities comply with RBI guidelines and industry best practices

- Liaise with regulatory bodies, legal teams, and compliance departments to ensure smooth operations.

Job Specific Skills

Applicants should possess the following attributes:

- Knowledge of RBI guidelines & regulatory norms for debt recovery.

- Expertise in call centre collections management and agency operations.

- Strong analytical skills and data-driven decision-making ability.

- Excellent stakeholder management & negotiation skills.

- Tech-savvy mindset with experience in digital collection solutions.

- Ability to lead large teams and drive a high-performance culture.