Title: Lead Manager, Client Service Location: Pune Experience: 10 to 12 years Key skills : Loan Syndication, Loan Servicing, Team Handling, Team Management , Collateral loans, Job Description : - Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis. - Maintains familiarity with industry best practices Develops and maintains policies and procedures for teams managed. - Sets metrics and goals to ensure continuous process improvement and optimal client satisfaction. - Resolves highly complex or non-routine client issues or inquiries as needed. - Maintains relationships with business teams to report client trends and needs. - May provide forward-looking insight on client issues to drive future revenue growth. - Oversees and provides guidance on internal activities and initiatives designed to improve the client experience. - Determines needed improvements through review and analysis of problems reported. - Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. - Manages one or more client service/support teams. - Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members. - Teams support multiple, moderately complex to highly complex (platinum) client accounts.

Pune

BNY Mellon - Lead Manager - Client Services 

BNY Mellon - Lead Manager - Client Services  ,Job Description for BNY Mellon - Lead Manager - Client Services  in BBNY Mellon in  Pune for (10-12) years of experience. Apply Now!

Job Description for BNY Mellon - Lead Manager - Client Services  in BBNY Mellon in  Pune for (10-12) years of experience. Apply Now!