BNP Paribas ISPL - Vice President Operations - Transition & Transformation

Role & responsibilities:

The Vice President of Operations is a senior leadership position responsible for ensuring the stability and excellence of daily operations while driving the seamless deployment of new processes and organizational transitions.

This role serves as a critical bridge between current-state operations and future-state transformations.

Transition & Deployment Management (Primary Focus):

- New Process Implementation: Lead the end-to-end deployment of new operational workflows, ensuring they are integrated into the BAU (Business as Usual) environment without service disruption.

- Transition Management: Oversee the migration of tasks, processes, or functions (e.g., from offshore to onshore, or between different business units), managing all associated risks and timelines.

- Standard Operating Procedures (SOPs): Ensure all new processes are meticulously documented, tested, and communicated to all relevant stakeholders.

- Post-Implementation Review: Conduct lessons learned sessions following any deployment to ensure continuous improvement and stability.

Operational Excellence & Oversight:

- Service Delivery: Ensure the department meets or exceeds all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

- Risk & Compliance: Act as a second line of defense by ensuring all operational activities comply with internal policies and external regulatory requirements.

- Incident Management: Oversee the resolution of critical operational errors or system outages, ensuring root-cause analysis is performed to prevent recurrence.

Leadership Responsibilities:

- Strategic Support: Assist the Department Head in departmental budgeting, headcount planning, and the development of long-term operational strategies.

- Team Mentorship: Provide required guidance to Team Leads and Managers, fostering a culture of accountability and high performance.

- Stakeholder Representation: Represent the department in senior leadership meetings and cross-functional committees.