About BMC : BMC boasts a portfolio of industry leading solutions and services that help companies around the world in their digital transformation journeys. We are helping the world's most exciting brands run their businesses as they reinvent for the future by becoming an Autonomous Digital Enterprise. BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition. BU Description : We are the Technology and Automation team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency, and transformation through actionable insights, focused operational execution, and obsessive value realization. What are we looking for : We are currently hiring a customer focused and detail-oriented Program Manager on our Digital Success team! The Digital Success team develops and executes BMC's digital-first, human assisted engagement strategy to increase overall engagement with customer and allow customer success practitioners to operate at scale. Digital Success is an important part of the CS and CX strategy at BMC with an opportunity to innovate and make a mark in a high growth area. About You : - You like to develop, design, and deliver solutions that deliver sustained business value from our and associated solutions - You enjoy working cross-functionally across Sales, Marketing, Operations, and IT organizations for supporting the customer success organization - You're a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey. - You like to innovate, and have a passion for solving business problems, to continuously improve our quality of service - You have a passion for development, and challenge yourself to learn new things - You know how to have fun and connect with people Responsibilities & Core Activities : - Work with peers in Customer Success, Sales Operations, Product, and Finance to support and drive improvements - Drive and participate in new, strategic, initiatives that positively impact the organization in a meaningful way - Program management support of key priority initiatives - Advise our current health score to fit the purpose of digital mitigation programs. - Define risk measures and actionable triggers. - Design, build, and maintain digital first risk mitigation programs leveraging marketing tools like Gainsight Journey Orchestrator - Measure and report on program performance and business impact. Deliver digital initiatives to improve the effectiveness and efficiency of CS teams: - Customer adoption campaigns, including collaboration with CS, Marketing, and Product - Digital journey development, content creation and curation, and metrics - Enhance and augment digital experience for CSM-supported customers - Design, evaluate, and measure digital programs against internal targets for continuous improvement Professional Experience & Skills - 3+ years of experience in Customer Experience, Customer Success, or Engagement Marketing in B2B SaaS companies. - 3+ years of experience building digital campaigns using Gainsight Journey Orchestrator. - 6+ years of overall experience. - Expertise identifying trends through data analysis and turning insights into actionable outcomes. - Excellent communication skills (verbal and written) with an ability to communicate at all levels, escalate program issues, and mitigate project risks. - Experience in working with customer engagement tools like Gainsight Journey Orchestrator, Marketing Cloud, Eloqua, or others. - Project or initiative management. - Demonstrated progressive experience with Digital Programs, Customer Marketing, or related experience with a technical SaaS or subscription software service. - Experience with defining and leading digital engagement strategies (i.e., digital journey creation, content marketing, etc.) - Experience with digital engagement approaches and methods (i.e., Digital Customer Success / tech touch, Digital Marketing) - Strong verbal and written skills with a strong ability to articulate and communicate strategies and plans. - Demonstrated success with cross-functional coordination, including planning, execution tracking, and decision making.

Pune

BMC Software - Senior Sales Operations Analyst 

Job Description for BMC Software - Senior Sales Operations Analyst  in BMC Software India Pvt. Ltd in  Pune for (6-10) years of experience. Apply Now!