Job Title : Global Head - Human Resources.

Reporting to : CHRO.

Role Overview:

- The Global Head - Human Resources will lead and drive the organization's global HR strategy, operations, and transformation initiatives across all regions.

- This role is responsible for building a high-performing, future-ready workforce by strengthening HR operations, talent management, leadership development, performance management, and employee experience, while ensuring compliance and cost optimization across geographies.

- The incumbent will work closely with global leadership teams as a strategic HR Business Partner, aligning people strategy with business goals in a highly regulated, service-driven, and fast-growing environment.

Key Responsibilities:

Global HR Operations & Governance:

- Lead and oversee end-to-end HR operations across all countries of operation.

- Ensure compliance with local labor laws, statutory requirements, and internal HR policies.

- Standardize and streamline HR processes to improve efficiency, scalability, and governance.

HR Business Partnering:

- Act as a HR Business Partner to senior leaders and their teams across regions.

- Provide consultative support on workforce planning, organization design, employee relations, performance, and change management.

- Support leaders in driving people-related decisions aligned with business growth and operational demands.

HR Transformation & Process Standardization:

Drive global HR transformation initiatives including:

- Standardizing HR policies, frameworks, and SOPs.

- Enhancing HR technology and automation.

- Improving turnaround times and service delivery.

- Implement best practices in employee experience, payroll, benefits management, and employee lifecycle management.

Cost Optimization & Workforce Efficiency:

- Partner with Finance and Leadership teams to manage HR budgets and optimize people-related costs.

- Drive workforce productivity, headcount rationalization, and efficient resourcing strategies.

- Monitor and benchmark compensation and benefits to ensure cost-effectiveness and market competitiveness.

Talent Management & Succession Planning:

- Develop and implement a structured global talent management framework.

- Identify critical roles and high-potential talent across the organization.

- Drive succession planning for leadership and key positions.

- Support internal mobility, career development, and leadership pipeline building.

- Establish and lead Development Centers to identify, assess, and develop key talent.

Performance Management & High-Performance Culture:

- Lead and strengthen the Performance Management System (PMS) globally.

- Ensure alignment of individual goals with business objectives and outcomes.

- Establish structured feedback mechanisms, continuous performance conversations, and fair evaluation processes.

- Align increments, promotions, and rewards with performance results and market benchmarking.

Key Competencies & Skills:

- Deep expertise in HR transformation, and process standardization.

- Strong HR Business Partnering capabilities with senior leadership.

- Expertise in talent management, succession planning, and leadership development.

- Proven experience in performance management, rewards, and benchmarking.

- Strong change management and stakeholder influencing skills.

- Excellent analytical and problem-solving abilities.

Experience & Qualification:

- 15+ years of progressive HR leadership experience.

- MBA/PG in HR.

- Experience working with distributed, diverse, and large-scale workforces.