Job Description: Design Manager - 3PL & Fleet SaaS Platform

Role: Design Manager - 3PL & SaaS Platform

Location: Bangalore (Work from Office)

Experience: 5-8 years

Employment Type: Full-time

Reporting To: COO

About BLive

BLive is building a full-stack EV mobility platform enabling enterprise logistics, fleet management, and sustainability-driven operations.

Our ecosystem includes:

- 3PL logistics platform (orders, riders, dispatch, payouts)

- Fleet SaaS platform (asset lifecycle, telematics, utilisation)

- Enterprise dashboards & ESG systems

- Mobile apps for riders and operators

We operate in a high-scale, operations-heavy environment where design directly impacts efficiency, revenue, and execution on ground.

Role Overview

We are looking for a Design Manager who will own and drive the entire design function across our 3PL and SaaS platforms.

This is not a pure design role - this is a product-facing leadership role where you will:

- Define end-to-end user experiences across multiple systems

- Build and manage a scalable design system

- Ensure consistency across web dashboards and mobile apps

- Work closely with product and engineering to deliver execution-ready designs

You will be responsible for making complex operational workflows simple, fast, and reliable for users.

What You'll Own

End-to-end design across:

- 3PL logistics platform (orders, dispatch, rider flows)

- Fleet SaaS dashboards (inventory, tracking, analytics)

- Mobile apps (rider app, ops app)

- Design system and UI consistency across products

- UX for operations-heavy workflows

- Design quality across all releases

Key Responsibilities

1. Product & UX Ownership

Define user journeys across:

- Order lifecycle (creation - allocation - delivery - closure)

- Fleet lifecycle (onboarding - allocation - usage - maintenance - return)

- Rider lifecycle (onboarding - allocation - earnings - retention)

- Translate complex business flows into clear, intuitive UX

- Ensure low-friction execution for ops teams and riders

2. Design System & Scalability

Build and maintain a centralised design system:

- Components

- Typography

- Interaction patterns

Ensure consistency across:

- Web dashboards

- Mobile apps

- Enable faster design - development cycles

3. Execution & Delivery

Own design delivery timelines aligned with product roadmap

Work closely with product managers on:

- PRDs

- Wireframes

- High-fidelity designs

- Ensure designs are engineering-ready (no ambiguity)

4. Cross-Platform Experience Design

Design for:

- Admin dashboards (data-heavy, decision-focused)

- Mobile apps (rider/ops usability under real-world constraints)

Handle edge cases:

- Low connectivity environments

- High-frequency usage scenarios

- Real-time operational actions

5. Data-Driven Design

Use product and ops data to:

- Identify UX gaps

- Improve workflows

- Reduce friction in key journeys

- Work with analytics dashboards and feedback loops

6. Team Management & Design Culture

- Manage and mentor designers

- Set design standards and review processes

Build a culture of:

- Ownership

- Speed

- Quality

7. Stakeholder Collaboration

Work closely with:

- Product team - define features and flows

- Engineering - ensure feasibility and implementation accuracy

- Operations - validate real-world usability

- Participate in UAT and ensure design integrity in production

Must-Have Skills & Experience

- 5-8 years of experience in product design (UI/UX)

Experience working on:

- SaaS platforms

- Logistics / mobility / operations-heavy products

Strong expertise in:

- User flows and interaction design

- Dashboard design (data-heavy interfaces)

- Mobile-first design

- Proven ability to handle complex systems and workflows

- Strong execution capability (not just conceptual design)

- Experience managing or mentoring designers

Proficiency in tools like:

- Figma (mandatory)

- Prototyping tools

- Ability to work closely with product and engineering teams

Good to Have

- Experience in EV / fleet / logistics domain

Exposure to:

- Design systems at scale

- Multi-tenant or role-based platforms

- Understanding of basic frontend constraints

What Success Looks Like (First 90 Days)

- Clear understanding of all core platform workflows

- Established baseline design system

Improved UX in key journeys:

- Order flow

- Rider app usability

- Fleet dashboard clarity

- Delivered high-quality, dev-ready designs for ongoing initiatives

- Reduced design - dev iteration cycles

Why Join BLive

- Own design for a multi-product, real-world operations platform

Work on systems that directly impact:

- Revenue

- Utilisation

- Operational efficiency

- High ownership with direct exposure to leadership

- Opportunity to build design foundations from ground up