Blackfrog Technologies - Program Manager

About the Role

We are seeking a dynamic and results-oriented Program Manager to lead the strategic planning, execution, and delivery of cross-functional initiatives. The ideal candidate will have a strong business acumen, a structured approach to project governance, and the ability to navigate complex organizational landscapes. This role requires exceptional leadership, stakeholder management, and a deep understanding of end-to-end program lifecycle management.

Key Responsibilities

Program Strategy & Planning

- Define program scope, objectives, timelines, resource plans, and budgetary estimates in alignment with business goals.

- Establish clear program governance and set performance metrics for success.

Execution & Delivery Oversight

- Lead multiple project streams simultaneously, ensuring on-time and within-budget delivery.

- Anticipate risks and proactively implement mitigation strategies to ensure seamless execution.

Stakeholder Engagement

- Serve as the central point of contact between business, technical, and operational teams.

- Drive executive reporting and communication, ensuring alignment and transparency at all levels.

Team Leadership & Performance

- Lead, mentor, and empower cross-functional teams to deliver high-impact results.

- Conduct program-level performance reviews, encourage continuous improvement, and foster a culture of accountability.

Quality, Compliance & Change Management

- Ensure adherence to quality standards, compliance policies, and change control processes.

- Implement best practices in program and project management methodologies (Agile, Waterfall, Hybrid).

End-User Enablement

- Oversee and support end-user training, onboarding, and adoption programs.

- Champion user feedback loops to continuously enhance program effectiveness.

Qualifications

- Bachelor's degree in Engineering, Business Administration, or related field; Masters degree or PMP/Prince2 certification is a plus.

- Minimum of 3+ years of proven experience in managing large-scale programs or enterprise projects.

- Strong command over program/project management tools and Microsoft Office Suite (Excel, PowerPoint, Project, Teams).

- Exceptional communication, stakeholder management, and leadership skills.

- Proven ability to lead cross-functional teams in a matrixed environment and deliver business outcomes.