BizAcuit - Technical Delivery Manager

Description:

Job Title: Technical Delivery Manager.

Location: Bangalore / Hyderabad.

Role Overview:

- Serve as the primary communication bridge between the India engineering team and UK stakeholders, translating technical status into business context and vice versa.

- Instill discipline, accountability, and structured execution practices within the team, focusing on delivery habits, ownership of tasks, and meeting external commitments.

- Provide non-technical mentoring and guidance on team process, professional behavior, effective risk management, and execution excellence. This is explicitly not a coding mentor role.

- Build deep trust and transparency, proactively identifying and raising risks and solutions to leadership, rather than waiting for issues to be escalated from above.

- Roadmap Ownership & Timeline Accountability

- Translate high-level product vision and strategic goals into a clear, actionable engineering roadmap, defining realistic milestones, dependencies, and resource requirements.

- Own and enforce team adherence to timelines, proactively identifying and managing scope creep, and escalating timeline risks early with clear, data-driven evidence.

- Collaborate closely with leadership and Product Managers to ensure an appropriate balance is maintained between new feature development, essential maintenance, and technical debt resolution.

- Resource Utilization & Delivery Reporting

- Actively track and monitor team utilization and workload balance, identifying potential underutilization, bottlenecks, or resource constraints before they negatively impact delivery schedules.

- Establish and maintain clear, concise, and visible delivery reporting, leveraging tools like Git (or equivalent source control/project management tools) to provide transparency without resorting to micro-management.

- Define and utilize key metrics to continuously measure sprint health, team velocity, predictability, and adherence to Service Level Agreements (SLAs).

- Support & Maintenance Framework Setup

- Design, document, and implement robust post-go-live support structures, including triage workflows, clear escalation paths, and defined SLA targets for different severity levels.

- Ensure that all customer issues and production incidents are handled professionally, promptly, and within defined SLAs, without derailing critical, ongoing development work.

- Establish and maintain repeatable, documented processes for bug fixes, structured enhancement requests, and proactive resolution of accumulated technical debt.

- Stakeholder & Multi-Team Coordination

- Develop a deep understanding of the complex relationships and dependencies between different teams.

- Align and manage expectations across a diverse set of technical and non-technical stakeholders in multiple regions.

- Act as the single point of accountability for all delivery communication flowing between engineering, product management, and executive leadership.

- Vendor Coordination Need to Manage external dependencies (vendors, third-party APIs).

- Risk Management Framework Proactively mitigate risk (absence management, succession planning, key dependency assumptions in roadmap planning).

Required Qualifications:

- Exceptional verbal and written English communication skills, with proven ability to lead international and cross-cultural communication.

- Demonstrated expertise in Agile methodologies (Scrum/Kanban) and in driving large, complex projects to completion on tight deadlines.

- Strong analytical skills with the ability to define, track, and report on key delivery and operational metrics (e.g., velocity, lead time, utilization).

- Proven ability to coach teams on professional behaviors, organizational discipline, and accountability.

- Experience in designing operational frameworks for production support, incident management, and maintenance prioritization.

- Bachelors degree in a relevant field (or equivalent professional experience).