BiteSpeed - Retention & Renewals Manager - Customer Success

About the role:

- We're looking for an Account Manager - Customer Success to help trial users see value fast and turn into long-term, paying customers.

- As we scale, making this journey smooth, effective, and outcome-driven is mission-critical - and that's where you come in.

- You'll be the go-to person for helping trial users succeed - showing them more value at every step, guiding them through setup & unlocking quick wins, making customers true fans of BiteSpeed.

What you'll do:

- Own relationships with trial users - make them successful and true fans of BiteSpeed.

- Drive trial conversions by engaging users early, understanding their goals, and showing them a clear path to value.

- Proactively unblock stuck accounts and get them back on track.

- Lead high-touch onboarding and activation - especially for high-potential users.

- Use your customer success skills to guide setup, adoption, and ultimately, conversion and account expansion.

- Partner with product, sales, and growth teams to share insights and improve the overall trial experience.

- Monitor account health, usage patterns, and engagement signals to spot opportunities and act fast.

What makes you a good fit:

- You genuinely like helping people and feel fulfilled when your customers succeed.

- You have 2+ years of experience in customer success, account management, or a similar role where you've driven outcomes and revenue.

- You like being consultative, talking about ROI, business outcomes, and what "success" actually looks like.

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Location: Bangalore.