BiteSpeed - Program Manager - Customer Success

- We want to keep our customers for life.

- To do that, customer success is probably going to be our most important function and we want to treat it like that.

- So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

- We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers.

- We're looking for a Program Manager - Customer Success to take the lead on making customers true fans of BiteSpeed and help us scale globally.

What you'll do:

- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.

- Owning client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.

- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

- Managing cross-sells for new products and renewals, owning expansion revenue at an account level.

- Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit:

- You care about delivering a service experience that parallels a Michelin star Italian restaurant.

- You genuinely like helping people and making them successful.

- You have 3+ years of work experience in customer success with 1+ year of experience in Program Management in a B2B SaaS setup(brownie points for early stage startup experience).

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Location: Bangalore.