BiteSpeed - Manager - Client Onboarding

About BiteSpeed

Hey there! We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

Were currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.

5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.

About the role

We want to keep our customers for life.

To do that, customer success is probably going to be our most important function and we want to treat it like that.

So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers.

This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What youll do

- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.

What makes you a good fit

- You care about delivering a service experience that parallels a Michelin star Italian restaurant.

- You genuinely like helping people and making them successful.

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location