Binary Semantics - Team Lead - International Sales

Team Lead|| International Sales|| Female Candidate

Job description:

Dimension & Scope:

This position is responsible for supporting; coaching; developing and supervising a group of employees in Sales Operations environment ensuring that the assigned targets are consistently met & process policies are adhered to.

Principal Duties and Responsibilities:

- Monitor, identify and resolve sales/performance/behavior/attendance challenges using prescribed performance management techniques.

- Monitor and take action on Team performance and sales growth.

- Responsible for day-to-day functional supervision of non-exempt work group, including Sales Targets and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements.

- Ability to guide individuals towards goal achievement using sales negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organization.

- Ability to demonstrate innovation and good judgment / problem solving skills when making decisions on calls.

- Ability to coach, develop action plans, which maximize performance and provide effective

sales.

- Proven ability to analyze and improve teamwork.

- Excellent customer service / sales skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills.

- Have to take escalation calls & grievance related issue calls in order to resolve the query & present optimum customer solution.

Skills Required Key Responsibility Area:

- Bachelors/masters degree or equivalent with three or more years of work experience.

- Candidate should be an existing team leader for at least 2 year or working as a Lead / SME with good knowledge and experience in handling a sales team for at least 2+ years.

- Should have exhaustive experience in driving customer satisfaction related deliverables.

- Should have experience in driving sales, cross selling & upselling in an inbound customer service related program.

- Must have proficiency with various software applications programs including Microsoft Word, Excel, Power Point, etc.

- Experience in IT industry preferable.

Perks and Benefits:

We offer:

- Salary per month Negotiable, as per industry standards.

- Lucrative Incentives Daily, Weekly, Monthly & Quarterly.

- Medical Insurance up to 5lacs.

- Meal/Refreshments

- 5 Days Working US Shift Timings (Rotational Shift).

- Both sides AC Cabs.

Note:

Work experience Minimum 2 year of experience in Sales/Upselling/Cross-selling process is Mandatory(Team Lead). Should be well versed with Technology & Technology products, services and solutions. No Domestic Experience.