Billing & Collections Analyst

Job Title: Billing & Collections Analyst

Location: Hitech City, Hyderabad

Schedule: US Shift (Night)

Your Impact:

- As a Billing & Collections Analyst, you will be responsible for managing the invoicing process, tracking payments, and ensuring timely collection of outstanding debts.

- You will play a crucial role in maintaining financial stability and ensuring cash flow by accurately invoicing clients and following up on overdue payments.

- This role requires strong attention to detail, excellent communication skills, and the ability to handle sensitive financial information with discretion.

Key Responsibilities:

- Generate and distribute accurate invoices to clients based on services rendered or products sold.

- Verify billing data to ensure correctness, including pricing, discounts, and taxes.

- Coordinate with various departments to obtain necessary billing information and resolve discrepancies.

- Maintain billing records and documentation for auditing and reporting purposes.

- Monitor accounts receivable aging reports to identify overdue accounts.

- Contact clients via phone, email, or mail to follow up on outstanding payments and negotiate payment terms.

- Resolve billing disputes and discrepancies promptly and professionally.

- Collaborate with internal teams to address customer concerns and facilitate timely payments.

- Record incoming payments accurately and reconcile them with invoices.

- Ensure proper allocation of payments to outstanding invoices and update account balances accordingly.

- Investigate and resolve discrepancies between payments received and invoiced amounts.

- Serve as a primary point of contact for billing inquiries and payment arrangements.

- Build and maintain positive relationships with clients to facilitate smooth payment transactions.

- Address customer concerns promptly and professionally, striving to achieve high levels of customer satisfaction.

- Ensure compliance with company policies, industry regulations, and legal requirements related to billing and collections.

- Keep abreast of changes in billing practices, tax laws, and accounting standards to maintain compliance and best practices.