Role Overview:

BHIVE Group is looking for a Program Manager to plan, coordinate and deliver IT programs spanning infrastructure and network, cybersecurity, and ERP implementation. This is a program management role, not a technical specialist role the focus is on driving delivery, not building solutions hands-on. The successful candidate leads through people and process: orchestrating internal teams, vendors and stakeholders to deliver programs on time, within budget, and in line with BHIVE's IT policies, SOPs and governance standards. A working understanding of the IT domains involved is sufficient enough to converse credibly with technical teams and vendors, ask the right questions, and make informed prioritisation and risk decisions. Deep, hands-on expertise in networking, security or ERP configuration is not required; strong program-management discipline is.

Key Responsibilities:

Program Planning & Delivery:

- Own end-to-end delivery of IT programs across infrastructure, network, cybersecurity and ERP defining scope, schedule, budget, resourcing and success criteria.

- Build and maintain integrated program plans, milestones and roadmaps across multiple concurrent workstreams.

- Drive execution to agreed timelines and budgets; proactively remove blockers and manage change requests through to sign-off.

- Coordinate cutovers, go-lives and rollouts across BHIVE sites, ensuring readiness and clean hand-over to operations / support.

Stakeholder & Vendor Management:

- Act as the single point of coordination between business owners (Finance, HR, Operations), internal IT teams, and external vendors / system integrators.

- Manage vendor engagement RFPs, SOWs, deliverables, SLAs and performance and hold partners accountable to commitments.

- Run steering committees and status reviews; communicate progress, risks and decisions clearly to leadership and stakeholders.

Risk, Budget & Reporting:

- Maintain RAID logs (risks, assumptions, issues, dependencies) and drive timely mitigation and escalation.

- Track program budgets and spend against approved plans; flag variances early and support forecasting.

- Produce dashboards and reports on program health, KPIs and milestones for the SVP IT and leadership.

Governance, Policies & Documentation:

- Develop, maintain and enforce IT policies, standard operating procedures (SOPs) and process documentation across programs.

- Establish and run governance routines change management, access reviews, asset and license/subscription governance, and vendor governance.

- Maintain an audit-ready documentation repository (SharePoint) and support internal and external audits and compliance requirements.

- Ensure every program adheres to security and governance controls from initiation through closure.

Requirements:

- Education: Bachelor's degree in any discipline (IT / Engineering / Management preferred).

- Experience: 5+ years in program / project management, ideally delivering IT or technology-enabled programs.

- Delivery: Proven track record delivering multiple concurrent projects on time and within budget.

- IT knowledge: Working (not expert) understanding of IT infrastructure, networking, cybersecurity and ERP concepts enough to lead technical teams and vendors effectively.

- Governance: Experience authoring policies, SOPs and governance documentation; comfortable in audit and compliance environments.

- Soft skills: Excellent communication, coordination, stakeholder-management and documentation skills.

Collaboration and communication:

- Proactive monitoring and collaboration with team members and internal departments are necessary to guarantee seamless operations at the Centre.

How the role interacts with other teams or individuals:

- Ensure effective communication and coordination between different cross functional teams to align the information technology function with overall business goals.