Bharat Supply - Chief Operating Officer

Job Summary

The Chief Operating Officer (COO) - Last Mile is responsible for leading, optimizing, and scaling all last-mile delivery operations. This role ensures exceptional service levels, cost efficiency, and technological innovation in last-mile logistics. The COO will drive strategic initiatives, manage performance metrics, and coordinate with cross-functional teams to ensure seamless customer experiences.

Key Responsibilities:

- Operational Oversight: Lead day-to-day operations of last-mile logistics, including fleet management, route optimization, delivery performance, and partner compliance.

- Strategic Planning: Design and implement long-term operational strategies that scale last-mile capabilities and reduce delivery costs.

- Tech Integration: Collaborate with product and tech teams to develop or improve logistics platforms, tracking systems, and automation tools.

- Cost Efficiency: Manage budgets, P&L, and vendor contracts to optimize spending while maintaining high service standards.

- Performance Management: Define KPIs, set targets, and establish accountability frameworks for logistics partners, warehouses, and delivery teams.

- Partner Ecosystem: Develop relationships with delivery service partners (DSPs), 3PLs, and gig workers to expand reach and resilience.

- Customer Experience: Ensure timely, accurate, and damage-free deliveries while minimizing customer complaints and returns.

- Sustainability & Compliance: Drive initiatives for eco-friendly delivery options and ensure all logistics operations meet legal and safety standards.

- Leadership: Build, manage, and mentor a high-performing operations team across multiple regions or cities.

Qualifications:

- Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field (MBA preferred).

- 15+ years of experience in logistics or supply chain roles, with at least 5 years in last-mile delivery leadership.

- Proven track record of scaling last-mile operations in a high-growth e-commerce, retail, or logistics environment.

- Strong data-driven mindset and experience working with logistics platforms and route optimization tools.

- Excellent communication, negotiation, and leadership skills.

- Experience managing distributed teams and multi-region operations.

- Knowledge of transportation regulations, gig economy dynamics, and urban delivery constraints.

Looking for COO and Opportunity to become CEO

Business + Operations Experience Added advantage