Bentchair - Senior MIS & Operation Manager

Operations Management:

- Monitor and streamline day-to-day operations across warehouse, logistics, store movement, and vendor coordination.

- Ensure timely execution of orders, dispatches, and installations, minimizing delays and errors.

- Coordinate with internal departments (sales, BD, design, and logistics) to track progress on ongoing client orders and projects.

- Manage vendor performance and procurement timelines.

- Monitor inventory movement and maintain reorder levels for fast-moving SKUs.

MIS & Reporting:

- Maintain and analyze daily, weekly, and monthly MIS reports related to:

- Sales orders.

- Dispatches.

- Delivery timelines.

- Vendor SLAs.

- Stock levels.

-Cost optimization.

- Share accurate dashboards with management to aid data-driven decisions.

- Automate manual reports wherever possible using Excel (advanced), Google Sheets, or Power BI.

- Identify operational bottlenecks using data and suggest corrective actions.

Process Improvement & SOP Adherence:.

- Ensure all SOPs across operations and backend are being followed.

- Identify inefficiencies and propose system/process improvements.

- Assist in onboarding of new processes/tools for better operations tracking.

Requirements:.

- Graduate/Postgraduate in Operations, Commerce, or Business Management.

- 3-6 years of experience in Operations or MIS, preferably in retail/interiors/logistics/furniture domain.

- Excellent command over MS Excel, VLOOKUP, Pivot, and basic data analysis.

- Familiarity with ERP tools (Zoho, SAP, Tally, or similar).