BeamForward - Senior Vice President - Growth & Customer Success

JOB DESCRIPTION:

Senior Vice President - Growth & Customer Success:

Department: Growth & Business Development

Location: Bengaluru (Travel Required)

Reporting To: Board of Directors

Employment Type: Full Time

Position Summary:

The Senior Vice President - Growth & Customer Success will lead commercial growth by acquiring new customers, expanding strategic accounts and strengthening long-term customer relationships. The role is responsible for building a scalable Growth & Business Development function that supports the company's long-term vision.

Key Responsibilities:

- Develop and execute the company's growth strategy.

- Acquire new customers across Engineering Workforce Solutions and Technology Services.

- Expand business with existing customers.

- Build strategic customer relationships.

- Lead commercial negotiations and major proposals.

- Improve sales forecasting and pipeline management.

- Strengthen customer retention and satisfaction.

- Build and lead the Growth & Business Development team.

- Collaborate with business unit leaders to achieve growth objectives.

- Report commercial performance to the Board.

Experience & Qualifications:

- 15-20 years of professional experience.

- Minimum 7 years in senior commercial leadership.

- Experience in IT services for Industrial Engineering and Products/ Heavy Engineering/Manufacturing.

- Demonstrated success in business development and customer relationship management.

- Experience working with international customers is preferred.

Education:

- Bachelors degree in engineering, preferably Mechanical Engineering.

- MBA preferred but not mandatory.

Skills & Competencies:

- Strategic Business Development

- Enterprise B2B Sales

- Consultative Selling

- Customer Success

- Key Account Management

- Revenue Growth

- Sales Strategy

- CRM & Pipeline Management

- Commercial Negotiation

- Leadership & Team Development

- Executive Communication

Preferred Domain:

- Industrial Engineering

- Industrial products

- Heavy Engineering

- Manufacturing