BatterySmart - Growth Manager

Key Responsibilities

1. Driver Onboarding & Activation

- Own the end-to-end driver lifecycle: acquisition - onboarding - activation - retention

- Execute central growth playbooks while adapting them to local market dynamics

- Drive adoption of subscription-based battery solutions

- Ensure high-quality onboarding aligned with long-term retention goals

2. Cluster Growth

- Lead on-ground execution through a team of Growth Managers/field teams

- Identify, evaluate, and scale high-potential micro-markets within the cluster

- Drive driver density and utilization around battery swap stations

- Maintain strong execution discipline with daily/weekly performance tracking

3. Demand Operations & Performance Management

Own and track key business metrics, including:

- Driver activations

- Subscription conversion rates

- Retention and churn

- Swaps per driver

- Revenue per battery deployed

- Drive data-backed decision-making and continuous performance optimization

- Identify gaps and implement corrective actions on the ground

4. Customer Experience & Retention

- Understand local driver behavior, needs, and pain points

- Improve engagement, renewals, and payment discipline

- Collaborate with central teams to resolve on-ground issues

- Drive initiatives to improve customer lifetime value and reduce churn

5. Cross-Functional Collaboration

- Work closely with Warehouse Operations, Product & Tech, and Supply/Network teams

- Ensure demand generation aligns with supply availability and infrastructure readiness

- Act as the voice of the cluster, providing actionable feedback for product and process improvements

Qualifications & Skills:

8-10 years of experience in:

- Field Sales / Distribution

- Demand Operations

- Growth roles (preferably in mobility, EV, or consumer businesses)

- Strong execution mindset with hands-on field experience

- Proven ability to manage multi-layered field teams

- High ownership, accountability, and result-oriented approach

- Strong analytical skills with comfort in data, metrics, and performance tracking

- Excellent stakeholder management and problem-solving abilities