Job Description : AGM / GM - Central Operations (ART - Asset Recovery & Tracking)

Company Overview:

Battery Smart is India's largest and fastest-growing battery-swapping network for electric two and three-wheelers. Founded in 2019 and launched in 2020, we are changing the game in the EV sector by making electric mobility accessible, economical, and scalable through a unique partner-led model. Today, we power the journeys of over 1Lakh+ drivers daily through 1,600+ swap stations across India.

Role Overview:

We are hiring an AGM / GM - Central Operations to lead and scale the Asset Recovery & Tracking (ART) function. This role will own end-to-end operational performance of asset recovery, tracking, and securitization, ensuring high compliance, strong recovery outcomes, and scalable processes.

The role will manage a multi-layered operations team comprising Operations Managers (TLs), associates, callers, and field executives, and will work closely with cross-functional stakeholders to drive execution excellence. This is a high-ownership role requiring strong analytical thinking, people leadership, and the ability to operate effectively in ambiguity.

Key Responsibilities:

Team Leadership & People Management:

- Lead, mentor, and manage a team of Operations Managers, associates, callers, and field executives across central and field operations.

- Set clear goals, KPIs, and performance expectations aligned with business objectives.

- Conduct regular performance reviews, provide structured feedback, and drive capability building across levels.

- Build a high-engagement, high-accountability team culture focused on ownership and outcomes.

Operational Ownership & Execution:

- Own daily and monthly operational performance of the ART function, including recovery rates, tracking accuracy, and compliance metrics.

- Ensure adherence to defined SLAs, KPIs, and operational benchmarks.

- Design, implement, and continuously improve SOPs to enable scale, consistency, and efficiency across operations.

- Proactively identify operational risks and put corrective and preventive mechanisms in place.

Data, Insights & Business Reviews:

- Analyze operational data to identify trends, gaps, risks, and opportunities for improvement.

- Drive data-backed decision-making across recovery strategy, team productivity, and process optimization.

- Prepare and present structured performance reviews, dashboards, and insights to senior leadership and CXOs.

- Use insights to improve asset security, recovery efficiency, and cost effectiveness.

Quality, Compliance & Governance:

- Define and enforce quality control frameworks to maintain high standards in asset tracking and recovery.

- Lead regular audits, compliance checks, and process reviews to ensure adherence to internal and external standards.

- Design and roll out training programs to ensure consistent execution across teams and locations.

- Act as the central owner for ART compliance and operational governance.

Continuous Improvement & Technology Enablement:

- Identify opportunities to improve operational efficiency through process re-engineering and automation.

- Lead implementation of new tools, systems, and technologies to enhance asset recovery, tracking, and reporting.

- Drive continuous improvement initiatives with a strong bias for action and measurable outcomes.

Stakeholder Management & Cross-functional Collaboration:

- Work closely with internal teams including Service Operations, Demand, Supply Chain, Marketing, and Customer Service to align ART operations with overall business goals.

- Act as a key point of contact for ART-related operational discussions and escalations.

- Influence stakeholders through structured problem-solving, data, and execution rigor.

Qualifications & Skills:

- Education: Tier-1 undergraduate background (IIT / BITS / NIT / DTU / NSIT / SRCC or equivalent).

- Experience: 6-10 years of experience in high-growth startups, consulting, or business strategy & operations roles, with demonstrated ownership of complex operations.

- Strong analytical and problem-solving skills with comfort working in ambiguous, fast-paced environments.

- Proven ability to lead teams, drive execution at scale, and manage senior stakeholders.

- High ownership mindset, product thinking, and strong bias for action.