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AVP Projects

AVP - Collections (UK / US) The position holder is required to provide leadership to the business unit and manage process performance in line with agreed US/UK Collections SLAs /targets and all areas as per Barclaycard US BFA. Role necessitates the responsibility to ensure the Operation is compliant with US/UK Debt Collections Laws, and BFA US/UK Collections &amp; Risk directives. What will you be doing? Service Delivery : - Should have knowledge and awareness around: - US/UK Collections. - Have an excellent understanding of US/UK Collections Dialler. - Have an understanding of US/UK Collections Buckets and outbound inbound Dialler and the associated metrics. - Should have exposure to Collections Contact Centre scheduling and staffing controls in order to meet SLAs - The BFA US/UK collections team work rotating shifts in a 24 X 7 environment and the candidate must be able to work along-with teams in shifts which can be in any span given the 24 X 7 environment.&nbsp; - This is an operating role which requires the candidate to work and lead their teams operationally on the floor and real time be available in the shift timings that US/UK operating leadership are available. This is a dominantly late evening / night shift operation working 7 days a week. - Monitor and drive plans to achieve successful completion on time, budget and quality - Own and manage all risk elements of the business including but not limited to revenue &amp; cost, attrition, customer experience and brand reputation - Ensure service level agreements (SLAs) for the process are met as agreed upon with the client. - Strong Analytical skills to be able to review and analyze performance reports, cost optimization opportunities and come up with recommendations to improve business efficiency and performance - Ownership of staffing model for the process, resource planning and budgetary allocations and design to achieve key service delivery metrics and ensure that the same are communicated effectively both externally &amp; internally to facilitate business compliance. - Apply innovative and forward thinking solutions to drive continuous improvements in the process and recommend ways to automate, eliminate and innovate to improve customer journeys - Being the think tank, ideating and implementing initiatives that streamline operational processes - Resolve need-based escalation of decisions and ensure proper follow-up of the same Team Management: - Drive a strong Values driven culture within the Business Unit aligned to Barclays Purpose Values &amp; Behavior - Own the Talent Development plan for the business and ensure that the right level of investment in made in our Top Talent to groom for bigger &amp; better roles - Formulate a clear Succession plan and invest in manager development activities Build a strong leadership pipeline - Actively lead sharing information, learning and knowledge- consistently looking for opportunities to benchmark and gain intelligence within own sector/ professional domain. Skills that will help you in the role: - Demonstrated strong leadership skills through established coaching technique and aware of continuous improvement methodologies. - Experienced leader with good people understanding through available support framework. - Strong industry understanding and hold of business processes and operating procedures. - Understanding of relevant legislation and other regulatory requirements. - Experience in process design /redesign and associated tools such as LEAN, six sigma. - Exposure to strategic planning. - Experience of working in large, complex organizations and across different cultures. - Should have in-depth understanding and extensive hands-on experience in managing: - Large Collections shop for an international bank in both US &amp; UK environments - Vulnerability - Affordability - US/UK Debt Collections Laws - Regulated activities - Credit Broking - Debt Administration - Debt Adjustment - Administering a Regulated Mortgage contract - Debt Colleting - Debt Counselling - Lending Code (Lending Standard Board) - Have an excellent understanding of US/UK Collections Dialler - Have an understanding of US/UK Collections Buckets and outbound inbound Dialler and the associated metrics

Noida

 Barclays - AVP - Collections - UK/US Region 

Job Description for  Barclays - AVP - Collections - UK/US Region  in Barclays in  Noida for (7-12) years of experience. Apply Now!

Barclays - AVP - Collections - UK/US Region  | iimjobs.com