Must have skills:

- US Banking and Financial domain expert

- 12+Years of Experience in Managing Banking Operations in Financial crime compliance (End to End Disputes processing - Fraud, Non-Fraud) for a Leading US based Insurer

- Sound knowledge of compliance and regulations

- Managed a Team size of 700+

- Good understanding of the Industry Trends

- Led Major Transformation Projects Delivering Significant Benefits

- Handled RFPs / Proactive Proposals

- Good experience in developing high impact presentations (PPTs) for internal and external customers

- Green Belt Certification

Preferred Skills:

- Black Belt Certification

- Managed Blended Operations (Contact Center + Backoffice)

Key responsibilities:

- Manage Delivery of End-to-End disputes processing across US Banking (Fraud, Non-Fraud), across Multiple shores; Team Size 700+

- Identification of Additional Business Opportunities

- Identify New Offerings / Contribute to the Banking COE

- Focus on Building Niche skills in US Banking Domain within the organization

Shift of operations: Flexibility to work in any shift as needed

Location: Chennai

About:

1. BFS domain knowledge preferred

2. Experience in driving, strategizing SLA/client metrics that report health of a project (commercial and delivery)

3. Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation

4. Good understanding of business with P&L responsibility

5. Sound exposure to Project Management Methodologies, Estimation and Pre-sales support

6. Should have an executive presence

7. Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels

8. Strong Client Relationship management and stakeholder management skills

9. Effective Leader and excellent personal organization and planning skills

10. Should demonstrate the ability to solve problems creatively

11. Should be able to create and manage change

12. Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations

13. Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

14. Exposure to transformation

15. Exposure to transitions:

- Due diligence, Due diligence Report outs, transition planning & execution to BAU stabilization

- Provide strategic direction to the team to provide assured and best in class delivery

- Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery

- Responsible to help identify/ recruit resources and resource utilization

- Liaise with Business Users for Requirement for various project streams across different lines of business

- Managing and driving the overall service of the Program other channels

- Key contact for all levels of governance forums

- Responsible for complete adherence to Program Level SOW

- Responsible for Off-shore P&L (AOP) target delivery

- Responsible for liaising with various transformation partners viz. black belts, automation to delivery FTE benefits

- Responsible to transform the business in line with client's steer to make business profitable & customer centric

- Responsible to successfully deliver transitions & land those up in to BAU

- Business process re-engineering and optimization