1. Strategic Leadership & Business Management:

- Provide overall leadership to the CFS unit ensuring smooth, safe, and efficient day-to-day operations.

- Develop and implement business strategies aligned with organizational goals to drive growth and profitability.

- Prepare and monitor annual budgets, cost controls, and revenue targets.

2. Operational Excellence:

- Oversee and manage the end-to-end container handling process including receipt, storage, stuffing/de-stuffing, and dispatch.

- Ensure compliance with customs regulations, port procedures, and standard operating procedures.

- Drive process improvements, reduce turnaround time (TAT), and improve asset utilization.

3. Team Management & Development:

- Lead, mentor, and manage cross-functional teams including marketing, operations, billing documentation, commercial, and admin staff.

- Set clear performance expectations, conduct periodic reviews, and facilitate training and development initiatives.

- Foster a collaborative and safety-first culture.

4. Customer Relationship Management:

- Build and maintain strong relationships with key stakeholders including shipping lines, CHAs, transporters, and regulatory bodi es.

- Ensure high levels of customer satisfaction by resolving service issues promptly and offering customized logistics solutions.

5. Compliance, Safety & Regulatory Affairs:

- Ensure full compliance with local laws, customs regulations, labour codes, and health/safety/environment (HSE) standards.

- Liaise with Customs, Port Trusts, and other regulatory agencies for smooth functioning and clearances.

6. Commercial & Financial Oversight:

- Oversee billing, collections, and debtor management to ensure healthy cash flow.

- Monitor commercial agreements, contracts, and service level agreements (SLAs) for efficiency and profitability.

- Conduct periodic market analysis and competitor benchmarking.

7. Asset & Infrastructure Management:

- Ensure optimal maintenance and uptime of handling equipment such as reach stackers, forklifts, trailers, etc.

- Oversee infrastructure upkeep including warehouses, yards, security systems, and IT systems.

8. Business Development & Client Acquisition:

- Identify and pursue new business opportunities including onboarding of new customers and volume diversification (import/export).

- Work closely with corporate sales and marketing teams to expand the unit's customer base.

9. MIS, Reporting & Reviews:

- Review operational KPIs, volume trends, cost indicators, and prepare regular dashboards and reports for senior management.

- Take proactive corrective actions based on performance analysis and feedback.

10. Technology & Digital Initiatives:

- Drive digital transformation at the unit level including adoption of EDI integration, and automation tools.

- Encourage data-driven decision making and leverage analytics for performance optimization.

11. New Projects & Initiatives of SBU (LI):

- Manage and handle end-to-end new business projects and initiatives, identifying opportunities, doing feasibility studies, project planning and coordination with internal teams & external stakeholders.

- Minimum Qualification: Full Time Engineering Graduate OR 2 years' MBA or Post Graduate Degree/ Diploma in Management

- Minimum Experience: 11 years of Post Qualification Experience

For more details please visit our Official Website at https://www.balmerlawrie.com/careers/current-openings