Role Title - Manager - Generative AI

Reports To Sr. VP - Innovation & Digital Experience

Company - Bajaj Life Insurance Company

Function/ Department - Enterprise Projects

JOB PURPOSE:

- Lead the seamless integration of Gen AI by executing innovative AI strategies, and presenting compelling use cases to stakeholders, ultimately ensuring ethical and impactful deployment while maximizing organizational ROI.

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

Stakeholder & Project management (requirement gathering and analysis):

- Drive stakeholder engagements to involve all relevant stakeholders to gather requirements

- Manage stakeholders, prepare communications to stakeholders and respond to stakeholder queries

- Elicit, analyze, and validate the business needs of stakeholders

- To effectively communicate the requirements across departments and to bring all stakeholders to a common understanding by rolling out timely updates w.r.t. changes/modifications of the requirements

- Present outcomes and progress updates to all concerned stakeholders such as Head - CEO Office and relevant teams, and incorporate feedback received

Driving Gen-AI Use cases:

- Collaborate with stakeholders to identify and implement opportunities.

- Conduct meetings with business teams to understand pain points and requirements.

- Evangelize Gen AI by presenting its capabilities to stakeholders, ensuring a clear understanding of its potential impact.

- Drive the creation of impactful and ROI-driven use cases leveraging Gen AI for organizational objectives.

- Oversee end-to-end use-case/project lifecycle and integration into business processes.

- Partner with development & business teams for use-case requirements, development and deployment.

- Ensure ethical AI compliance and contribute to responsible AI practices.

- Monitor and optimize AI performance through KPIs and metrics.

Technology Innovation:

- Create and track all innovation / critical projects allocated (tollgate-based objectives, priorities, development, implementation plan)

- Collate secondary research on new data driven technologies, disruptive solutions & adoption results

- Identify and build on use-cases that can be leveraged upon by new tech driven solutions

- Constant check for best practices across technology driven innovation across the globe & create use-cases that can solve our problem statements

Research:

- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys

- Includes competitor analysis, product feature analysis, and examination of analogous products

- Analyze user feedback and activity, and iterating to enhance the user experience

- Industry Analysis and Competition Benchmarking

- Bring in best practices across industries (any relevant practices that can be onboarded)

- Study competition offerings to identify gaps and opportunities

MAJOR CHALLENGES

(Challenges faced on an on-going basis in carrying out the job)

- Present the capabilities of Gen AI to stakeholders across BALIC for business solutions

- Analyze and track market trends of Generative AI Solutions

- Research in market to get best practices In BALIC

DECISIONS

(Key decisions taken by job holder at his/her end)

- Product propositions

- Product content

- Strategic approval on product content as per regulatory approval

- Provide sign off on product literature & brand content for BALIC branding

INTERACTIONS

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients:

Roles you need to interact with inside the organization to enable success in your day to day work

- Business Channels Agency, IB, BALIC Direct

- Marketing

- Analytics

- Operations

- Finance

- IT

External Clients:

- Roles you need to interact with outside the organization to enable success in your day to day work

External Vendors: Fintechs/Insuretechs

DIMENSIONS:

Financial Dimensions (FY 24) - Nil

Other Dimensions (FY 24) - Nil

SKILLS AND KNOWLEDGE

(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Qualifications

- Bachelor's or advanced degree in AI, Computer Science, or related field.

- 5+ year of proven experience in AI project management

- Strong understanding of machine learning, deep learning, and Large Language Models (LLMs).

- Excellent leadership and communication skills.

- Proven ability to think strategically and drive innovation.

- Exceptional problem-solving skills and adaptability in a dynamic environment.

- Strong interpersonal skills to effectively collaborate with cross-functional teams.

- Familiarity with the latest trends and technologies.

Documentation & Presentation:

- Should be efficient in usage of MS office (Word, Excel and Power Point)

- Prepare and review documentation w.r.t business requirements