As a Senior B2C Consultant, expectations are as follows :
- Consult and collaborate with various BPO sales partners to improve sales performance and call efficiency.
- Evaluate client call centre operations, identify gaps, and provide actionable solutions.
- Develop and implement customized sales strategies and call scripts tailored to different client requirements.
- Conduct training sessions for sales executives and team leaders on product knowledge, sales skills, and effective communication.
- Monitor call recordings, assess quality, and provide detailed feedback to enhance customer engagement and closure rate.
- Define performance metrics and create dashboards to track KPIs like conversion ratio, lead utilization, and customer satisfaction.
- Work closely with internal teams (Sales, Operations, and Client Relations) to ensure smooth coordination and delivery of consulting outcomes.
- Share regular performance reports and insights with both clients and internal stakeholders.
- Stay updated with latest BPO/call centre sales trends and tools to recommend best practices.
Qualifications and Requirements:
- MBA
- Strong knowledge of call centre operations, sales funnels, and tele-calling processes.
- Proven experience in consulting, training, or managing sales teams within a BPO/call centre setup.
- Excellent communication, presentation, and client-handling skills.
- Analytical mindset with the ability to interpret data and translate insights into action plans.
- Proficiency in CRM tools, Excel, and call analysis systems.
- Ability to work with multiple stakeholders and manage diverse client requirements.
- Result-oriented approach with a focus on driving sales performance and ROI.
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