B2B Client Service Manager - Digital Marketing Agency

Description:

Job Title: Client Service Manager

Type: Full-time position

Level: Senior

Location: Bangalore (Hybrid)

Who We're Looking For:

- A leader who can think like a strategist, operate like a founder, and deliver like a pro.

- Someone who owns client relationships from onboarding to upselling and builds a team that delivers impact, not just output.

- Youre the calm in the chaos.

- The glue between vision and execution.

- And the reason clients stick around.

- You believe great client servicing is part art, part ops, and full-time accountability.

- You're driven by outcomes, not just tasks and your leadership style reflects that.

Your Role & Responsibilities:

- Own and manage relationships across all key clients ensuring satisfaction, retention, and revenue growth.

- Build and implement structured processes for smooth delivery, quality control, and cross-functional coordination.

- Drive upselling opportunities and contribute to client growth through consultative servicing and performance reviews.

- Collaborate with leadership and creative teams to build strategy, campaign roadmaps, and content calendars.

- Lead the preparation and delivery of high-impact pitch decks and business proposals.

- Mentor and manage a team of account managers - define goals, review performance, and support their growth.

- Act as the bridge between clients and internal teams - translating vision into briefs, and briefs into execution.

- Oversee day-to-day communication, timelines, issue resolution, and stakeholder updates.

- Contribute to overall agency growth and vision by aligning client needs with internal capabilities.

Youd Be a Great Fit If You:

- Have 5-8 years of experience in client servicing, account management, or digital marketing with at least 2 years in a leadership role.

- Have led mid to large-scale brand accounts in a digital or creative agency environment.

- Are obsessed with process and outcomes and know how to create scalable systems for both.

- Have a strong understanding of brand, content, social media, and performance marketing.

- Can switch between high-level strategy and ground-level execution without skipping a beat.

- Are an empathetic leader, excellent communicator, and a problem-solver who thrives under pressure.

- Have experience building pitch decks, leading presentations, and winning client confidence.

Why Join Us?:

- Supportive and collaborative team environment.

- Were intentional about who we work with both team and clients.

- Opportunity to work with international clients.

- Freedom to innovate and experiment where Ideas are valued and executed.

- Flexible work culture built on trust, ownership, and respect.

Skills: client services, accountability, digital marketing, leadership.