Awign - Operations Manager

We are seeking a proactive and results-driven Operation - Team Lead to take complete ownership of client relationships, ensure retention, drive revenue growth, and act as the single point of contact for all client needs. This is a high-impact role working closely with the founders, providing an opportunity to directly shape customer satisfaction and business growth.

Key Responsibilities:

Client Relationship Management & Retention:

- Build and maintain strong engagement with assigned key accounts.

- Ensure customer retention, satisfaction, and smooth handling of escalations.

- Act as the primary point of contact for clients, ensuring their expectations align with operational capabilities.

Project & Reporting Management:

- Oversee end-to-end project execution for assigned clients, including smart meter installation, testing, and commissioning projects.

- Ensure timely delivery of final reports and periodic execution updates.

- Provide clients with valuable insights beyond basic progress reports.

Revenue Growth:

- Identify upselling and cross-selling opportunities within existing accounts.

- Drive consistent month-on-month revenue growth from assigned clients.

- Operations Alignment & KPI Management

- Define internal KPIs based on client expectations.

- Monitor MIS dashboards and track progress toward targets.

- Collaborate closely with operations teams to ensure deliverables meet quality standards.

Financial Management:

- Take ownership of receivables and ensure timely payments from clients.

Requirements:

- Experience: 3-6 years (1-4 years in account management or sales preferred).

- Prior startup experience is a plus.

- Strong problem-solving skills and ability to work in a fast-paced, agile environment.

- Impeccable verbal and written communication skills (English & Hindi mandatory).

- Exceptional relationship management and client handling skills.

- Aggressive, target-oriented approach with a strong focus on customer satisfaction.