Awign - General Manager - Operations

JOB OVERVIEW

General Manager - Operations will be a pivotal figure in overseeing and enhancing the operational processes of our B2B service marketplace. This role requires a strong background in B2B operations, including marketplace management, and a proven ability to drive operational excellence while maintaining high client satisfaction.

PRIMARY RESPONSIBILITIES

- Operational Strategy: Develop and implement strategic plans to optimize service delivery, marketplace performance, and operational efficiency.

- Team Leadership: Lead and mentor a team of operations professionals, fostering collaboration and a high-performance work environment.

- Marketplace Management: Oversee the day-to-day operations of the marketplace, including onboarding vendor partners, managing listings, managing vendors, and ensuring seamless execution.

- Quality Assurance: Establish and maintain quality control standards to meet the client's standards, to ensure a high level of service quality.

- Client Satisfaction: Monitor and improve client satisfaction by addressing client concerns and facilitating effective communication between clients and service providers.

- Resource Allocation: Efficiently allocate and manage resources for operational infrastructure to meet marketplace demands.

- Budget Oversight: Develop and manage operational budgets, monitoring expenses and identifying cost-saving opportunities.

- Performance Metrics: Define and track key performance indicators (KPIs) for the marketplace and report on operational performance.

- Risk Management: Identify marketplace-related risks and develop mitigation strategies to ensure the smooth functioning of the marketplace.

- Regulatory Compliance: Ensure the marketplace's compliance with industry-specific regulations, quality standards, and legal requirements.

- Process Documentation: Create and maintain detailed operational procedures for the marketplace and service provider onboarding.

DESIRED SKILLS

- Graduation in marketing, sales, business administration or supply chain management

- 7-10 years experience in dealing with vendors with negotiation and decision-making skills

- Excellent analytical and problem-solving ability with communication skills

- Proficient in all Microsoft Office applications.

- The ability to multitask effectively.