JD for AVP/VP - Presales & Solution Architect - Location of Posting - Navi Mumbai - Corporate Office. - Designation - GM/AVP/ EVP - Experience - Over 10+ years. Job Description : - Work seamlessly with the Sales team onshore/offshore to create both proactive and reactive solutions - Hold the entire solution end to end to meet client expectation and basis the ask of the RFP/RFI - Work with internal teams Admin, IT, Procurement, Transitions, Delivery, Pricing & HR to create a winning proposition - Participate in pre-bid meetings, solution defence and client pitches to ensure our positioning is done correctly - Create collaterals and marketing material on latest trends and our capabilities around the same for running campaigns on our social media platforms - Clear understanding of the contact centre world and new age technologies - Leverage existing tools and technology solutions to create a winning proposition for client and us - Work closely with the pricing team to create TBP (Transaction Based Pricing), Time & Motion, Gain share models, etc. - Work with internal stakeholders to ensure the overall solution is aligned with their expectations and client ask - Excellent Word and PPT skills to create presentations with clear and crisp messaging - Showcase sales pipeline and maintain records for internal consumption - Perform Win / Loss analysis and share it with internal stakeholders - Perform channel analysis and drive insights about the clients landscape for whom we will be bidding - Create solution document (Word, PPT, Excel) and ensure timelines are met basis RFP ask - Enhance existing collaterals and ensure they are constantly updated basis market trends and best in class - Run internal cadence to ensure all departments participate in internal calls to stitch the overall solution, also track closure of various to-do items basis assigned task - Circulate overall MOM, create strawman & RASCI with all stakeholders Desired Skills : - Excellent verbal and written communication - Excellent at creating Word documents, PPT's and excel - Good team player and someone who is able to work independently as well - Proposal /RFP Estimation Methodologies - Understanding of transformation and technology stack specific to contact centre industry - 10+ years of contact centre experience Qualifications : - Have completed a bachelor's degree or equivalent from a university. MBA (Marketing/Sales) from a premium B school will be added advantage. - Is highly motivated, organised, positive and team-focused.

Mumbai

AVP/VP/Head - Presales & Solution Architect - Contact Centre 

Job Description for AVP/VP/Head - Presales & Solution Architect - Contact Centre  in The Catalyzer in  Mumbai for (10-21) years of experience. Apply Now!