Job Description: - Own the customer onboarding process, and drive an exceptional experience during the initial client journey - Key priorities would be to ensure customers are onboarded with the right expectations, and then engaging them to source content and create best-in-class catalogs - Bring innovations and industry best practices to take the onboarding experience to next level - Manage multiple outsourced vendors, drive relationships and investments to help them grow bigger, and ensuring continuous alignment with company's priorities - While improving the quality of customer content being produced will be the primary responsibility, timely closure of catalog creation and onboarding process will be equally important - Regular process reviews and data analysis to be done to ensure technology-based process improvement feedback is being shared on quality, experience, and efficiency improvements. Drive cross-functional product and marketing teams for implementation - Maintain daily tracking, audit, training, and team motivation focus to drive large direct and indirect remote teams - Maintain process compliances and hygiene Qualifications: - Education and experience - MBA with 5-6 years of work experience and passed out of well-recognized institutes. - Prior e-commerce experience will be an added advantage Skill Sets: - Customer satisfaction and Quality oriented mindset - Good communication and presentation skills - Good logical reasoning ability and attention to detail - Good data analysis skills and understanding of technology to drive business solutions - Strong with MS Office tools, especially Excel, PowerPoint, and Word - Ability to multi-task and work in a fast-paced environment

Delhi

Noida

AVP - Client Experience & Operation Management 

Job Description for AVP - Client Experience & Operation Management  in STP in  Delhi Noida for (5-10) years of experience. Apply Now!