We are looking for Aviation Delivery Director for fast growing IT company @ Gurgaon.

Domain: Aviation/Airlines experience is mandatory

What You Will Own (End-to-End):

- Regional delivery health across a portfolio: predictability, quality, reliability, governance, and risk management

- Stakeholder trust with senior client and internal leadership through crisp communication and control

- Commercial outcomes: account/portfolio P&L, margins, utilization, revenue realization, forecasting accuracy

- Delivery-led growth: pipeline creation from delivery insights, account expansion, renewals, and new initiatives

- Leadership bench & org scale: hiring, capability building, developing delivery leaders, retention, culture

Key Responsibilities:

1) Regional Delivery Leadership (Portfolio at Scale):

- Own delivery across a region/portfolio spanning 2030 accounts and 400500 consultants, distributed across multiple engagements and workstreams.

- Lead and develop a leadership layer under you (e.g., Engagement Directors/Delivery Managers/Program Managers/PMO Heads/Practice Leads).

- Establish a consistent operating model: governance, program controls, reporting standards, quality gates, and escalation mechanisms.

- Run regional delivery reviews and portfolio health cadence: delivery status, risks, staffing health, financial performance, and client sentiment.

- Act as the escalation owner for critical programs: stabilize, re-plan, recover, and rebuild trust.

2) Consulting-Led Value Creation (McKinsey-Grade):

- Lead executive-level discovery, problem framing, and transformation roadmapsturning ambiguous asks into structured outcomes.

- Drive value creation across B2C journeys and operations: conversion, reliability, digital adoption, retention, loyalty, personalization, operational efficiency, and servicing improvements.

- Shape solutions and programs end-to-end: outcomes, approach, architecture direction, resourcing, estimates, milestones, and risk plans.

- Produce executive-ready communication: decision memos, steering packs, QBR narratives, and one-page outcomes.

3) Delivery-Led Growth (Core Expectation):

- Use delivery as the growth engine: spot whitespace, propose innovations, and convert value opportunities into scope expansion.

- Partner with Sales/Account leadership to build and close pipeline: renewals, expansions, and new program wins.

- Build stakeholder maps and relationship strategy across accounts; increase executive coverage and influence.

- Drive disciplined proposal/SOW creation with clear outcomes, commercials, and delivery plans.

4) Commercial Ownership (P&L + Forecasting):

- Own portfolio economics: revenue realization, gross margin, utilization, bench management, billing hygiene, and leakage control.

- Drive forecasting accuracy and quarterly planning (revenue, margin, headcount, hiring, ramp-down/ramp-up).

- Ensure strong contract discipline: scope control, change orders, and commercial negotiations support.

5) Organization Leadership, Talent & Scaling:

- Lead hiring strategy and capacity planning across the portfolio; set a high bar for leadership roles.

- Develop and retain talent: leadership coaching, performance management, succession planning, and training plans.

- Create repeatable delivery playbooks: estimation, governance, release readiness, quality strategy, incident response alignment.

- Drive culture: transparency, accountability, client empathy, and high standards without burnout.

Leadership DNA (Non-Negotiables):

- Smart + high-judgment: synthesizes quickly, makes good calls with incomplete information.

- Sharp shooter + calm operator: decisive, outcome-driven, closes loops; steady during crises.

- Empathetic but firm: high standards with human leadership and clear accountability.

- Opinionated consultant: has a point of view, can push back, and influences decisions responsibly.

- McKinsey-grade communication & packaging: structured narratives, crisp writing, executive-ready decks/memos.

- Systems builder: scales governance, metrics, and playbooks across 2030 accountsnot heroics.

Required Qualifications:

- 15-22+ years in technology consulting / services with proven regional delivery ownership.

- Demonstrated leadership managing 2030 accounts and 400500 consultants across engagements, including multiple leaders reporting in.

- Strong experience with program governance, escalations, recovery planning, and portfolio operating models.

- Strong commercial ownership: margin, utilization, realization, forecasting, scope control, and change orders.

- Proven solution shaping: discovery roadmap/business case proposal/SOW delivery execution.

- Excellent people leadership: hiring, performance management, succession planning, and retention.