Avataar Skincare - Operations Manager

About Avataar:

Avataar is a leading provider of advanced, tech-enabled, non-invasive skin treatments designed to deliver visible results for both men and women. Our mission is to help clients achieve confidence and self-expression by transforming their appearance through innovative healthcare solutions.

Role Overview:

We are seeking a highly organized and results-driven Operations Manager to lead and optimize daily operations at our New Delhi center. This leadership role is responsible for ensuring seamless service delivery, operational excellence, regulatory compliance, and a superior customer experience. The ideal candidate will have proven expertise in managing teams, streamlining processes, and coordinating cross-functional activities within a healthcare or service-oriented environment.

Key Responsibilities:

- Oversee day-to-day operational activities, ensuring smooth service delivery and high client satisfaction.

- Lead, mentor, and manage staff across departments to achieve operational and customer service goals.

- Develop, implement, and monitor policies, standard operating procedures (SOPs), and best practices to enhance efficiency.

- Manage inventory, logistics, and supply chain functions to ensure timely availability of resources.

- Coordinate with the medical and healthcare teams to align operations with treatment protocols and quality standards.

- Monitor compliance with healthcare regulations, safety standards, and company policies.

- Analyze operational data and prepare reports to drive decision-making and process improvements.

- Collaborate with senior management on budgeting, cost control, and strategic planning initiatives.

- Resolve operational challenges through effective problem-solving and decision-making.

Qualifications and Skills:

- Bachelor's degree in Business Administration, Operations Management, Healthcare Management, or a related field (MBA preferred).

- 6-10 years of experience in operations management, preferably within healthcare, wellness, or service-oriented industries.

- Proven ability to lead teams, manage schedules, and streamline processes in a fast-paced environment.

- Strong understanding of logistics, inventory control, and compliance requirements.

- Exceptional organizational, communication, and interpersonal skills.

- Proficiency in operational tools and software for reporting and analysis.

- Customer-centric mindset with strong focus on quality and efficiency.