Job Title: Sr. PC- PM Office - Process Excellence & Analytics Location: Mohali Company: AVASO Technology Solutions Job Type: Full-time Job Description: We are seeking a dynamic and detail-oriented Manager Process Excellence & Analytics to lead our organizations efforts in driving operational efficiency, process standardization, and data-driven decision-making. This role will be pivotal in designing and optimizing processes, integrating technology solutions, developing performance insights, and fostering a culture of continuous improvement. The ideal candidate is a critical thinker with strong analytical skills and a passion for operational excellence. Key Responsibilities: Process Management - Process Standardization: Developing and implementing standardized processes and workflows to ensure consistency across projects and programs. This includes defining standard operating procedures (SOPs) and best practices. - Process Optimization: Continuously analyzing and improving processes to eliminate inefficiencies, reduce costs, and improve delivery. - Documentation and Knowledge Management: Ensuring that all processes, policies, and procedures are well-documented, easily accessible, and regularly updated. This helps in maintaining institutional knowledge and ensuring consistency. - Quality Assurance: Implementing quality control measures to monitor process compliance and effectiveness. Conducting regular process audits and reviews to identify areas for improvement and maintain high standards. Analytics and Data Management - Data Collection and Integration: Ensuring accurate and comprehensive data collection across all programs and projects. Integrating data from multiple sources to provide a holistic view of performance and trends. - Data Analysis and Insights: Analyzing data to extract actionable insights on program performance, process efficiency, and overall operational health. Identifying trends, patterns, and areas that require attention or improvement. - Predictive Analytics: Using historical data and trends to forecast future outcomes, helping in proactive decision-making and risk mitigation. Predictive analytics can be used to anticipate bottlenecks, budget overruns, or resource shortages. - Dashboards and Reporting: Creating visual dashboards and regular reports that provide real-time insights into program and process performance. These dashboards enable leadership to make informed, data-driven decisions. - Data Governance: Establishing data governance standards to ensure data quality, consistency, and security. This involves setting guidelines for data collection, storage, access, and use within the department. Performance and Efficiency Monitoring - Resource Utilization Analysis: Monitoring how resources (people, time, budget) are allocated and utilized across programs. Identifying areas where resources are under- or over-utilized and making adjustments to optimize efficiency. - Cost-Benefit Analysis: Conducting cost-benefit analyses to ensure that projects and processes provide maximum value relative to their cost. This helps in prioritizing high-impact initiatives and justifying investments. Technology and Tools Integration - Tool Selection and Implementation: Identifying and implementing tools that can support program governance, process management, and analytics functions. This can include project management software, data analytics platforms, and workflow automation tools. - Process Automation: Leveraging automation tools to handle repetitive tasks, freeing up resources for more strategic activities. Automation improves process consistency and reduces human error. - System Integration: Ensuring that different systems and tools used across programs are integrated to allow seamless data flow and a single source of truth. This integration helps improve collaboration and data accuracy. Continuous Improvement and Innovation - Feedback Collection and Analysis: Establishing channels to collect feedback from stakeholders, project teams, and clients. Analyzing feedback to identify opportunities for improvement in program governance, processes, and analytics. - Best Practice Implementation: Staying updated with industry trends and incorporating best practices into program governance and process management. This can include adopting new methodologies, tools, or performance standards. - Pilot Programs and Testing: Running pilot programs to test new processes, tools, or approaches before full-scale implementation. Gathering data from pilot tests to make informed adjustments and improve outcomes. - Process Optimization: Regularly assessing service delivery and project management processes to identify areas for improvement and efficiency gains. This can include process re-engineering, implementing new tools, or adopting innovative methodologies. - Data-Driven Decision Making: Using data analytics to identify trends, forecast demand, and make informed decisions that enhance service and project outcomes. - Feedback Loops: Establishing mechanisms for capturing feedback from both clients and employees. This feedback is used to make iterative improvements and keep up with evolving client and market needs. - Technology Integration: Keeping the department updated with the latest technologies and tools that can support project management and service delivery, such as project management software, collaboration tools, and data analytics platforms. Training & Learning Coordination: - Team Development and Training: Identifying skill gaps within the service delivery and project management teams and providing training programs to bridge these gaps. This includes onboarding new team members and upskilling existing ones. - Employee Well-being and Engagement: Fostering a positive work environment, promoting work-life balance, and addressing employee concerns to maintain high morale and reduce turnover. - Conflict Resolution: Addressing and resolving interpersonal conflicts within the team quickly and effectively to ensure a collaborative work environment. Standardization & Compliance: - Drive ISO and CMMi standardization across PMO and SD departments. - Ensure compliance with organizational and industry standards. - Conduct training sessions to enhance understanding of compliance practices. - Monitor adherence to processes and suggest improvements. Reporting: - Prepare and share weekly, monthly, and quarterly reports with leadership. - Analyze KPIs and RAID items for actionable insights. - Develop dashboards and visual reports to improve data visibility. - Ensure consistency and accuracy in data reporting. Process Improvement: - Identify inefficiencies in existing workflows and propose solutions. - Collaborate with stakeholders to implement process changes. - Monitor the success of new processes and make further adjustments as needed. - Document improved workflows and train relevant teams. - Meeting Coordination: Schedule and organize project meetings, prepare meeting agendas and take meeting minutes. - Training Coordination: Manage knowledge repository, identify training requirement and share skill gap report on monthly basis. - Problem Solving: Help identify and address project issues and challenges, offering solutions and support to maintain project progress. - Preferred Skill: Analytics and communication Skills.

Mohali

Punjab

Avaso Technology Solutions - Senior Project Coordinator 

Job Description for Avaso Technology Solutions - Senior Project Coordinator  in Avaso Tech Private Limited in  Mohali Punjab for (2-5) years of experience. Apply Now!